Travelers frequently cite crowded hallways, insufficient wayfinding directions, and difficult-to-locate flight information as their greatest pain points about air travel. Irritants like these obviously impact a traveler’s overall airport experience and according to research from J.D. Power & Associates, the mood of a traveler in an airport has a high degree of correlation with how much money he or she spends while there. Honolulu’s Daniel K. Inouye International Airport recognized that they were not doing enough to address the needs of their travelers and that deficiencies in these aforementioned areas were costing them money. To remedy these problems they opted initially to completely revamp a selection of entry lobbies so that arriving passengers would immediately be met with friendly, accessible, and engaging content. The first phase of the project renovated just two lobbies, but following the success of that original venture, completed in early 2016, the airport team decided to continue their push to reenergize the traveler experience by turning their focus to four additional entry lobbies.
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World-class office building uses cutting edge technology to bring the lobby into the 21st century.
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Case Study: JFK Airport
Travelers who frequent New York rave about their experiences within the city itself but bemoan the time they spend in transit to and from what is the nation’s largest metropolis.
Changi Airport Dazzles With LED Displays
Changi International Airport is one of the busiest air travel hubs in the world.
Arizona State University Case Study
Outshining the Arizona sun, the Beus Center transforms their campus crossroads into a brilliant meeting and leisure space for both students and faculty alike.
